Shipping policy

At Faewynd, we prioritize delivering an exceptional shopping experience, and efficient shipping is at the heart of it. Please take a moment to familiarize yourself with our shipping and delivery policies.

Collaboration with Reputable Partners

Faewynd collaborates with trusted transport and courier agencies to ensure the swift delivery of your orders. However, it's crucial to note that Faewynd cannot be held responsible for any delays caused by incomplete or inaccurate address information. In instances requiring a reshipment due to address issues, customers will bear the re-shipping charges and associated fines or penalties.

Delivery Timeframes

Our commitment is to deliver your orders within approximately 4-6 working days from the date of shipment. All orders are dispatched using reliable carriers and will be delivered directly to your doorstep.

Shipping Address

To ensure timely delivery, please provide a complete and accurate shipping address, including the postal code or zip code. The billing address should match the one where you receive your credit card statements, while the shipping address is where we'll deliver your order.

Customer Responsibility for Shipping Charges

For product size-related issues due to customer error or dissatisfaction with product quality, customers are responsible for both outbound and return shipping charges.

Preferred Courier Partners

Faewynd relies on esteemed transport and courier agencies, including Fedex, EcomExpress, Delhivery, Xpressbees, and Dotzot. These agencies typically deliver within 48-72 hours to major cities in India.

Alternate Shipping Options

For alternative shipping options, especially for large merchandise orders, contact us at helpfaewynd@gmail.com. Upon request, we may provide special quotes for shipping.

Split Shipments

In cases of multiple orders, shipments may arrive separately based on product availability and different shipping locations.

Product Origin

All Faewynd products are shipped from India.

Refund and Returns Due to Shipping Delays

Faewynd does not issue refunds, returns, replacements, or exchanges solely due to shipping delays. However, at our discretion, store credit may be offered for future orders.

Delay Notification

In case of order delays due to stock unavailability or unforeseen issues, Faewynd will promptly notify you via email.

Shipment Time

The estimated shipment time displayed on our website is indicative and subject to change. For a more accurate estimate, contact us via email with your order number or item codes.

Transit Risk

All orders are fully insured at no extra cost to our customers. In the rare event of a lost order during transit, Faewynd will initiate the reprocessing of the order. However, we're not responsible for lost packages or damages post-delivery.

Tracking Your Shipment

Faewynd provides shipment details via email alerts once the package is handed over to the carrier agency. Please note that tracking numbers may take up to 24 business hours to become active.

Request for Address Change

If you need to change your shipping address, make the request within 24 hours of placing your order by emailing us at helpfaewynd@gmail.com.

Ready to Ship Section

Explore our Ready to Ship Section for last-minute orders, ensuring delivery within the next 4-6 business working days.

Delays

While we strive to meet shipment timeframes, occasional delays may occur due to unforeseen circumstances. In such cases, we may offer benefits such as store credit for future orders or free gifts on a case-by-case basis.

Custom Duty (International Orders)

For international orders, customs duties or charges may apply based on your country's import regulations. These charges are the customer's responsibility.

For inquiries or assistance, contact us at helpfaewynd@gmail.com or call us at +91 93276 33808

Thank you for choosing Faewynd! We look forward to serving you at www.faewynd.com.