Terms of service

Thank you for choosing Faewynd as your ultimate destination for exquisite fashion. We are dedicated to providing you with top-quality products, cutting-edge styles, and a seamless shopping experience. Faewynd proudly operates its e-commerce website at www.faewynd.com.

Our Core Focus: Meeting Your Fashion Desires

At Faewynd, we take pride in offering a diverse range of goods to our esteemed customers. Please be aware that our product offerings are intended for individual end-users, and we sell our products in standard household quantities. These terms and conditions apply to all contracts entered into through www.faewynd.com, governing all general business interactions between Faewynd and our valued customers. We do not accept any alternative third-party terms and conditions unless explicitly stated otherwise.

Usage Policy

Upon registering as a customer with Faewynd, you will be required to provide personal information. It is your responsibility to ensure that the information you provide is accurate and complete. After successfully completing the registration process, you will receive a confirmation email, granting you access to our online services. At this stage, you will also receive a unique ID and password. Please exercise caution and maintain the confidentiality and security of your ID, password, and any other access data, guarding them against unauthorized access. Faewynd reserves the right to reject registrations without providing specific reasons.

By transmitting content to Faewynd, you grant us exclusive and unrestricted rights to use the content, including its transfer to third parties, for publication and distribution, either in full or in part, on www.faewynd.com or through other means. Faewynd retains the discretion to store, release, modify, or correct content as needed.

It is prohibited to use www.faewynd.com in a manner that disrupts or manipulates technical processes or seeks to gain unjust advantages at the expense of Faewynd or other members. Such actions will lead to the immediate revocation of purchasing rights on Faewynd and the termination of your customer account.

Please note that only one membership account per individual is permitted. Multiple registrations will be deleted by Faewynd.

In the password-protected area of www.faewynd.com, you can access information related to your recent orders and manage or update your personal data and newsletter subscriptions.

Faewynd reserves the right to issue warnings, terminate memberships, or modify or delete user-submitted content in cases of violations of these provisions. Any claims for damages by Faewynd remain unaffected.

Contractual Partners, Language, and Contract Conclusion

When you engage in contracts on www.faewynd.com, your exclusive contractual partner is Faewynd. www.faewynd.com operates exclusively in the English language, and contracts concluded through our platform are conducted solely in English. Upon placing an order and clicking "order" or "buy now," you are making a legally binding contract offer. After submitting your order, you will receive a confirmation email from Faewynd. Please note that this confirmation email does not constitute acceptance of the contract. Contract acceptance occurs when the goods are dispatched. In cases involving orders with multiple items, contract acceptance applies only to the items that are actually shipped.

In instances where prices are incorrectly displayed on www.faewynd.com due to technical errors, Faewynd reserves the right to void the transaction. The burden of proof regarding the error rests with Faewynd, and any payments already made will be promptly refunded.

Prices and Shipping Fees

The prices listed on the product page at the time of your order on www.faewynd.com are applicable to your order. These prices do not include taxes, and the final price, inclusive of taxes, will be displayed on the shopping cart page.

Payment Methods

Faewynd offers a variety of payment methods, including credit cards, debit cards, net banking, and Cash on Delivery (COD). Faewynd reserves the right to exclude specific payment methods for individual products and may recommend alternative payment methods as necessary.

We accept a range of credit cards, including Visa, American Express, and MasterCard. Faewynd will charge your credit card immediately upon receiving and dispatching your order.

Shipping

Products will be shipped to the shipping address provided by the customer. It is the customer's responsibility to ensure that delivery is feasible during regular working hours.

Faewynd endeavors to adhere to specified delivery timelines for each product. While we strive for prompt order shipments, certain products may have longer delivery times due to availability.

Faewynd assumes no sourcing risk, particularly for purchases based on product descriptions. We are obligated to ship from existing stock or stock ordered from suppliers.

In cases of force majeure, the shipping duration may be reasonably extended. Force majeure events include strikes, official interventions, energy or resource shortages, and business disruptions such as machinery damage from fire or water, lightning strikes, or unforeseeable business complications for which Faewynd cannot be held accountable. Any commencement and conclusion of such shipping delays will be promptly communicated by Faewynd.

Faewynd reserves the right to cancel the contract if delivery fails due to the customer's fault. Payments already made will be refunded, or store credit will be issued, depending on the circumstances.

We kindly request that you promptly report any obvious transport damage to the delivery personnel and Faewynd. This action does not affect your warranty rights but assists Faewynd in making claims against suppliers.

All stated delivery times apply following order confirmation from Faewynd. For Cash on Delivery orders, this confirmation occurs after we have called and confirmed the order from your end. If the customer does not confirm the order after this, Faewynd reserves the discretion to cancel the order.

For detailed information regarding our return policies, please refer to our Delivery and Returns section.

Retention of Title

Ownership of goods is transferred to the member upon full payment.

Liabilities

Faewynd holds liability solely for intentional and gross negligence unless concealed damages, damages involving loss of life, limb, or health, or damage resulting from the infringement of essential contractual obligations are proven. The same applies to violations by Faewynd's agents.

Service and Complaints

Customer satisfaction is of utmost importance at Faewynd. We are committed to addressing your concerns as promptly as possible and providing feedback following your input. For service inquiries, please reach out to our customer service department at helpfaewynd@gmail.com.

Data Security

When you register as a customer on www.faewynd.com, you will be required to provide personal data necessary for processing contracts concluded on the website. All personal data is handled confidentially and in compliance with relevant legal regulations. We employ cutting-edge encryption techniques through our payment gateways to ensure the security of your privacy in online payment transactions.

Image Rights

All rights to use imagery on www.faewynd.com belong to Faewynd or our partners. The use of this material in any form is prohibited unless explicit permission has been granted by Faewynd.

Thank you for selecting Faewynd.